---
title: "What Account Settings Can I Change Myself and What Needs to Be Requested from Skykit?"
slug: "account-settings-change-yourself-request-from-skykit"
updated: 2026-10-30T12:58:34Z
published: 2026-10-30T12:58:34Z
canonical: "support.skykit.com/account-settings-change-yourself-request-from-skykit"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.skykit.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What Account Settings Can I Change Myself and What Needs to Be Requested from Skykit?

Many Account settings can be enabled by your Account Owner, while others need to be requested from Skykit support.

## Account Settings Management

#### Skykit Account Owners

- Edit Account Settings of Company Name and default time zone on the [Account Settings](/v1/docs/understanding-the-accounts-settings-page) page

#### Support Help Needed

- Upgrading or downgrading edition or enabling additional add-on products
- Disabling login methods (for example if you would like users to always use SSO instead of username and password)

## Tenant Management

#### Skykit Account Owners

- Create new Tenants and deactivate existing Tenants on the [Tenants](/v1/docs/understanding-tenants) page

#### Skykit Tenant Administrators

- Set [Default Content](/v1/docs/what-is-default-content) on Tenants

#### Support Help Needed

- Configuring an idle session timeout

## Account User Management

### Creation and Deletion

#### Skykit Account Owners

- Add, remove, and update user roles on the [User Management](/v1/docs/understanding-user-management) page

#### Skykit Tenant Administrators

- Add and remove users on the [Tenants](/v1/docs/understanding-tenants) page
  - Note: Users must have already been added to the Account by the Account Owner
- Change Tenant level roles for users in their Tenants
  - Note: Account Owners cannot have their Tenant level access change as they have Administrator access to all Tenants by default

#### Support Help Needed

- Generally, support help should not be needed for user management. In rare cases, such as if your only Account Owner has left your organization, contact us for next steps.

## Content Sharing

#### Skykit Account Owners

- Configure sharing relationships for [Playlist Sharing](/v1/docs/sharing-playlists-across-tenants) on the Tenants page

## Device Management

### Pairing and Deletion

#### Skykit Account Owners AND Skykit Tenant Administrators Can:

- Pair devices in [Beam](/v1/docs/pairing-a-display-in-skykit-beam) or [Control](/v1/docs/getting-started-with-skykit-control)
- Delete devices in [Beam](/v1/docs/deleting-displays-from-beam) or [Control](/v1/docs/deleting-unpairing-a-display-in-control)

#### Support Help Needed

- If you have a one time request for bulk addition or deletion of devices.

### Device Move

#### Skykit Account Owners

- Move devices from one Tenant to another within an Account on the [Device Management](/v1/docs/understanding-the-device-management-page) page

#### Support Help Needed

- If you have a one time request for bulk moving of devices.
- If you need a device moved to a Tenant in a different Skykit Account (rare).

## SSO Configuration

#### Support Help Needed

- Configuration to allow login to the Platform via SSO. Review the following guides:
  - [Microsoft SAML SSO Configuration Guide](/v1/docs/microsoft-sso-saml-configuration-guide)
  - [Okta SAML 2.0 Configuration Guide](/v1/docs/okta-saml-configuration-guide)
  - [OneLogin SSO Configuration Guide](/v1/docs/onelogin-sso-configuration-guide)

## Feature Enablement

#### Support Help Needed

Contact support to enable the following features:

- [Emergency Alerting](/v1/docs/emergency-alerts-overview) ([Alertus](/v1/docs/alertus-emergency-alerts-customer-configuration-guide) or [Informacast](/v1/docs/informacast-emergency-alerts-customer-configuration-guide))
- [Dashboard Connections](/v1/docs/what-are-dashboard-connections) (if not already included in your edition)
- [Collections & Layouts](/v1/docs/whats-changed-in-collections) (for those who have previously used [Classic Collections](/v1/docs/what-is-a-collection))
- [Content Hook](/v1/docs/what-content-hook-in-beam)
- [Online/Offline Email Alerts](/v1/docs/how-do-i-set-up-email-alerts-for-device-offline-and-online-events)
- [PowerPoint Auto-Publish from OneDrive](/v1/docs/microsoft-powerpoint-auto-publish)
- [Folder Sharing](/v1/docs/sharing-content-folders-with-other-tenants) (beta)
- [Restricted Installer](/v1/docs/user-roles-in-skykit-control) role (beta)
- [Device Default Credentials](/v1/docs/device-default-credentials)
- [Proof of Play Reporting](/v1/docs/skykit-beam-proof-of-play-reporting)
- [Display Overlays](/v1/docs/display-overlays-overview)
- [Skykit Insights](/v1/docs/skykit-insights-overview)

## Billing and Licenses

- To purchase additional licenses, email sales@skykit.com
- To cancel, downgrade, or upgrade your account, email support@skykit.com
- For billing questions, contact ar@skykit.com

##