---
title: "E400 Setup Guide"
slug: "e400-installation-guide"
updated: 2026-04-21T14:51:07Z
published: 2026-02-26T19:09:05Z
canonical: "support.skykit.com/e400-installation-guide"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.skykit.com/llms.txt
> Use this file to discover all available pages before exploring further.

# E400 Setup Guide

## **Introduction**

### About this User Manual

Please read this user manual carefully and keep the manual in a safe place for future reference. Pictures in this user manual may be different from pictures shown on the display or of the player because of continuous updates.

### **Product Overview**

The Skykit E400 Media Player is a powerful digital signage hardware solution designed to deliver high-quality content across various display environments. This player offers robust performance and versatile connectivity options to meet your digital signage needs.

### Intended Use

The E400 Media Player is intended for use in commercial settings to power digital displays, interactive kiosks, and information boards.

### Key Features

- 4K video playback support
- Dual-band WiFi and Bluetooth connectivity
- Optional Cellular Connectivity with Purchase of Cellular Service
- 4 GB of memory
- 64 GB of storage
- Compatible with Skykit Platform Solutions

## **Quick Start Guide**

### Step 1: Unbox Your Skykit E400 Media Player

Ensure you have the following items included in the package:1 x Skykit E400 Media Player

- 1 x AC Power Adapter
- 1 x HDMI Cable
- 1 x WiFi Antenna
- 2 x Cellular Antenna
- 1 x Mount
- 1 x Mount Hardware Kit

**NOTE:** A USB keyboard and mouse will be needed for configuration if you wish to use WiFi connectivity and your player has not been preconfigured with WiFi settings. If any items are missing, please contact Skykit Support at [support@skykit.com](mailto:support@skykit.com).

### Step 2: Connect the Hardware

1. **Connect Antennas**

- Connect the two shorter Cellular Antennas with the silver connectors to the two outer antenna ports
- Connect the taller WiFi Antenna to the second antenna port from the left, labeled WiFi
- **CAUTION:** Hand-tighten antennas only until snug. Do not over tighten, as this can damage the internal cables.

1. **Mount/Place your Media Player**

- Place your media player in a secure location close enough to connect power and HDMI cables
- Optionally, you may use the included mount to mount the player on the wall.

**NOTE:** You may need additional screws specific to your wall surface application.

1. **Display Connection**

- Connect one end of the HDMI cable to the media player and the other end to your display screen.

1. **Network Setup**

- Wired: Connect an Ethernet cable from the media player to your router for a stable connection.
- Wireless: Follow the WiFi setup instructions in Step 3 after powering on the player.
- Cellular: Cellular connections should be active when the player powers on as long as you have purchased the appropriate data plan. For questions regarding your data plan, please contact your Skykit Customer Success Manager.

1. **Power Connection** **NOTE:** The power button on the front of the player does not provide any function and does not power on/off the player. The light in the button will indicate whether the player is on or off.

- Plug the power adapter into the back of the E400 Media Player.
- Connect the other end to a power outlet.
- The player will boot up automatically and display the Skykit welcome screen.

### Step 3: Configure WiFi

1. Follow these instructions if your media player has not been preconfigured with your WiFi settings, and you’re not using cellular or ethernet connectivity.
2. Connect a USB mouse and keyboard to the black colored USB ports on the front of the media player.
3. On the Skykit loading screen, click the gear icon in the lower left corner.
4. Choose "Edit WiFi" and select your preferred network.
5. Enter your WiFi password and confirm the connection.
6. Once connected, the player will check for updates and sync with the Skykit platform.

### Step 4: Start Displaying Content

1. Sign in to your Skykit Account at [https://accounts.skykit.com/](https://sccounts.skykit.com/)

- If you have not received your account sign in information, please contact your Skykit Administrator or [support@skykit.com](mailto:support@skykit.com).

1. Navigate to Beam Content Manager to manage and display content on your display. If you’re new to Beam and managing content on the Skykit Platform, see our helpful Beam Getting Started Guide: [https://support.skykit.com/docs/getting-started-guide.](https://support.skykit.com/docs/getting-started-guide.)

## Setup Instructions

### Unboxing and Package Contents

| ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXcFtxtGYlgC_-lTpaQNlGzPSj0DfVYjoDPw6RfO0rYCUACB2J_W5Z49z9ve-Tt5jUmWScPWlerJ1YBBbp-DhDOvqh7JRc3d97T1TFhb66inPD79zOKxCz2iQRodWHcA_Er7nuz6tg?key=4CC_urIM5-uKNo7zZ3Tkw3F2) | 1 x Skykit E400 Media Player |
| --- | --- |
| ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXcmWY_yErYbJewVbDgPsPMz0-Un0i94Azp0I4pDppMlb1B8A9YDuq5UA2AMHB5GHvkB_eIValmQUgaeBm3eMscnlQu0EFmvhIaXS83wQYU2cltw2W7kLxxQdlWY0Jhea7fufAzBsw?key=4CC_urIM5-uKNo7zZ3Tkw3F2) | 1 x Power Adaptor |
| ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXe7I0FfzV5j5sjIn-Az95r1jbqd_c_F6KsyhByOGrbbCKqDD20-9ImsEuYskcatRI7VGU9c8JhpyUIfmxxPq_9OH4DgsNoEHSUvjms5rQXneWf7h-lFoi7YrAQQYe0tnwX_hMXQeg?key=4CC_urIM5-uKNo7zZ3Tkw3F2) | 1 x HDMI Cable |
| ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXdz3-Z1Jr7j-Pto8cso96aPniQ4iHjVXRcpV2r0O_0LAXtlX7ZcHHoXOugjEcHY-l-jK2EkkJ2TFqsKD52G62LQF7qjqn4vmQ3nVjgmE17PSES7-Iw23rf8BFYfFFQy_58zRbtx?key=4CC_urIM5-uKNo7zZ3Tkw3F2) | 1 x WiFi Antenna |
| ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXcp0aG--wfYOqgUXEwbb38jaXbwzBYzgtF5lxQvFprj5ybMLAnV1gthLG_3eh9VKIlsJgT7knXjmfyA-r1bUBXPf5aP8fTN8Dn2wcBfB7bnu1j_90yxRx0Ts0jVHOVwA4hmB8-Mxw?key=4CC_urIM5-uKNo7zZ3Tkw3F2) | 2 x Cellular Antenna |
| ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXeUqlS5vsfnZJfAhvMAWQDyDnQ6VCJ_tdH1bLYNoqubEc_pypRQ26SDhyHXAKLsMVGbV_311mltmqVN4FjfeEPex0wby7qAO4ixsgLJdPsH7Bzv1Ny86cJ7sOfTohIeiKjmZ3Gkgw?key=4CC_urIM5-uKNo7zZ3Tkw3F2) | 1 x Mount |
| ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXc3vUmkwwwAhCVE0QiLX9Jh9L9hNtj7rb-tvoDGiUQtaQHsfwB5q8qmnJrdfuH-zX42Uiq9ipGF12priJ3U2y7UyuM5oo4fti7XAgKbwTA4U0dsjQecyMYw0IRKf1FOW4bmBk51?key=4CC_urIM5-uKNo7zZ3Tkw3F2) | 1 x Mount Hardware Kit |

### Ports and Connections

![](https://cdn.document360.io/86c4dfb2-4202-4f4a-97e1-d24441ae8c90/Images/Documentation/E400_back_ports.png)

**CAUTION:** Hand-tighten antennas only until snug. Do not over-tighten, as this can damage the internal cables.

1. Connect the two shorter Cellular Antennas with the silver connectors to the two outer cellular antenna ports on the media player.
2. Connect the taller WiFi Antenna to the second antenna port from the left, labeled WiFi.
3. If you are using an ethernet cable for connectivity, connect the ethernet cable to the back of the media player and the other end to a LAN port.
4. Connect the HDMI cable to the back of the media player and the other end to your display.
5. Plug the power adapter into the back of the media player and connect the other end to a power outlet.
6. If you are using WiFi connectivity and did not have your player preconfigured with WiFi settings, please see the WiFi Setup step below.

### WiFi Setup

Follow these instructions if your media player has not been preconfigured with your WiFi settings, and you’re not using cellular or ethernet connectivity.

**NOTE:** A USB keyboard and mouse will be required to complete this step.

1. Power on or restart your player.
2. Connect a USB keyboard and mouse to the black colored USB ports on the front of the player.
3. Using the connected mouse, select the Gear icon in the lower left corner of the Skykit loading window

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXdPcd004yMSg3HruU8f8GREPhkNKwSgOR8o3ULB1fSZ1RImubB5IXx7DD9YB0UjM5aUAa5xiJuRou2KKol4ehBEdw1m_B5hFT0UAF9ACouefUxlscaiXO5jMKi7vflOj-yBmfM-fw?key=4CC_urIM5-uKNo7zZ3Tkw3F2)
4. From the Setup screen, select Edit Wifi to open a new window that lists your available networks. ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXeG2wpLcmn0WXKQ6zYIrFpCxDXWzs7GdHx-osvgWZcgIBMyxZEweH5tCGNXKApxnHsbrraGLpxF9pqHMvnbyNkPO5zX66YD-XnWyxCWQNqJArsX0YT4cnKQpQ4irHvMLF9RGJ8w4w?key=4CC_urIM5-uKNo7zZ3Tkw3F2)
5. Select your network to connect to it.

Once your media player has successfully connected to the internet, it will check to make sure all apps are up to date.

## Technical Specifications

| **OS** | Android |
| --- | --- |
| **Memory** | 4GB |
| **Storage** | 64GB |
| **WiFi** | Dual-band WiFi (2.4GHz/5GHz); IEEE 802.11 a/b/g/n/ac |
| **Cellular** | 4G LTE module |
| **Bluetooth** | BT 4.2 |
| **Ethernet** | 1 x RJ45 with 100/1000MB support |
| **HDMI** | 1 x HDMI 2.0a for 4k@60Hz |
| **USB** | 2 x USB2.0 |
| **Serial** | 1 x RS232 |
| **Audio** | 1 x 2-IN-1 headset (MIC-IN & AUDIO-OUT) |

### Dimensions and Weight

**Dimensions:** 4.59 in x 4.23 in x 1.18 in (116.6 mm x 107.4 mm x 30 mm)

**Weight:** 0.36 lbs (5.82 oz)

### Power Requirements

**Input:** 100-240V AC, 50/60Hz

**Output:** 12V DC, 2.08 A

### Operating Temperature Range

**Operating temperature:** 32°F~113°F (0°C ~45°C) @0.7m/s Air Flow

### Supported Video/Audio Formats

**HD Video Output:** 4K (4096x2160)

**Video Codecs:** 4K 60fps H.265/H.264/VP9 decoders

## **Maintenance and Troubleshooting**

## Diagnostic Screen

1. With a mouse, click on the four corners of the screen starting with the top left going clockwise.
2. With a keyboard, typing in **1397**

## Precautions Before Use

To prevent fire, electronic shock, and damage of the product, please do not let the player come into contact with rain, moisture, or liquid. Do not put vases or other water containers on the player.

To ensure good ventilation, please do not put the player in bookcases, cabinets, or other confined places. Keep it well-ventilated to prevent fire or electronic shock caused by overheating of the player. Keep lit candles and other hot subjects away from the player. Please do not open the case of the player. Only a specialist is allowed to do this.

**Placement of Unit Issues** Please place the player on a flat area. Keep it away from sunlight and avoid heat, humidity, and frequent shaking to avoid damage to the case and other components of the player and shorten the service life of the player. For the best performance of the player, please do not place heavy objects on the player and keep it at least 6 inches away from the wall.

**Power Issues** Do not use over-voltage, otherwise, the player would be damaged and might cause fire. Please connect the power cord correctly and make sure the cable is not damaged. In the United States, that means supplying 110 V to the player. Please unplug the power cord if you do not use the player for a long time to prevent damage caused by lightning.

**Cleaning Issues** Please unplug the power cord before cleaning the player. Use a slightly wet rag to clean the player instead of liquid detergent. Do not use solvents like gas, because this might damage the case of the player.

**Moisture Issues** Please keep the player away from any humid places, like a basement. Condensation of moisture might cause damage to the player. In this case, please turn on the player, and the heat of the player may drive the humidity away.