---
title: "Beam Live View"
slug: "live-view"
updated: 2026-10-30T20:19:34Z
published: 2026-10-30T20:19:34Z
canonical: "support.skykit.com/live-view"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.skykit.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Beam Live View

> [!WARNING]
> CAUTION
> 
> Using a Live View on mobile network may incur high data costs.

## **Introduction**

The Live View feature provides a real-time view to your displays, allowing you to see exactly what’s playing on your screen up to 3 minutes.

## Using Live View

You can manage and initiate Live View sessions from the Display Manager.

![Displays dashboard shows an online device, screenshot controls, currently playing media, and configuration details.](https://cdn.document360.io/86c4dfb2-4202-4f4a-97e1-d24441ae8c90/Images/Documentation/Screenshot 2025-04-24 at 2.25.28 PM.png)

### **Starting Live View**

To initiate a Live View session, click the “Live View” button under the Display preview window.

### **Extending a Live View Session**

By default, Live View sessions are 3 minutes long. During an active session, an “Extend” button appears that allows you to extend the session by a minute, up to a maximum of 3 minutes.

## Requirements

- To run Live View, the Skykit Media Player connected to your display must have the latest version of Skykit apps. For instructions on updating your player, scroll down to [**Troubleshooting Tips**](/v1/docs/live-view#troubleshooting-tips).
- Currently, Live View will work on all media players with Skykit firmware.

## Troubleshooting Tips

### Common Cases You May Run Into

- Live View cannot run multiple instances simultaneously. For example, if Live View is active on a display and a coworker attempts to launch it on the same display, they will encounter an error.
- Depending on your network connection, this may affect the quality of the live view
- Your [network firewall configuration](/v1/docs/network-recommendations) must allow the domain `global.relay.metered.ca`

### Making Sure Your Skykit Player is Up to Date

There are two ways you can update the Skykit Apps on your player:

- Update on the Skykit Media Player itself. To do this, follow the instructions below:
  - Restart your device
  - If app updates are available, a gear icon will appear at the bottom left
  - Click the gear icon using the device remote or a USB connected keyboard or mouse
- Update the apps via Skykit Control. To do this, follow the instructions below:
  - Log in to Skykit Control
  - Click on a device
  - Click on the Apps tab
  - Click Update All Apps button

If you don’t have access to Skykit Control or having trouble updating, please contact your Skykit admin or email [support@skykit.com](mailto:support@skykit.com) for assistance. **Important Note**: If you are using a device that does not use Skykit firmware—such as an older SKP3, an SKD10, or a device from partners such as Philips, Sony, or Hisense— Live view is not available.