---
title: "Locating the MAC Address on an Offline P7 Device"
slug: "locating-the-mac-address-on-an-offline-p7-device"
updated: 2026-08-27T19:44:40Z
published: 2026-08-27T19:44:40Z
canonical: "support.skykit.com/locating-the-mac-address-on-an-offline-p7-device"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.skykit.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Locating the MAC Address on an Offline P7 Device

## How to Get MAC Address from a P7 Device That Hasn't Been Online

The MAC address can help with identifying the device on a network or configuring network security. To obtain the MAC address from a P7 device offline, look for the sticker underneath the device. This sticker contains the MAC address and other important information.

## **To find the MAC address:**

- Gain access to the physical device
- Flip it over.
- Check the sticker on the underside.
- Find the "MAC Address" section, which shows 6-pairs of alphanumeric characters.

![](https://cdn.document360.io/86c4dfb2-4202-4f4a-97e1-d24441ae8c90/Images/Documentation/image(85).png)

**Additional Information**

If the sticker is unreadable, check the packaging box for alternative ways to find the MAC address. Following these steps helps you find the MAC address without internet access, aiding in network setup.

**How to get Mac Address for the device that has been online or is online**

To find the MAC address of an online device, choose one of the two methods below depending on your account permissions.

  

#### **Method 1: Via Device Management In Accounts**

> [!NOTE]
> Note: This option requires you to have role of an Account Owner.

- Log in to your **Skykit Account**.
- Select **Device Management** from the navigation menu

![](https://cdn.document360.io/86c4dfb2-4202-4f4a-97e1-d24441ae8c90/Images/Documentation/image(79).png)
- Search for and select your device to open its details view.![](https://cdn.document360.io/86c4dfb2-4202-4f4a-97e1-d24441ae8c90/Images/Documentation/image(80).png)
- Scroll to the bottom of the page to locate the **MAC Address**

![](https://cdn.document360.io/86c4dfb2-4202-4f4a-97e1-d24441ae8c90/Images/Documentation/image(83).png)

**Method 2: Via Control UI Reports**

  

> [!NOTE]
> **Note:** **This option requires user access to the Control App.**

> 

- Log in to your **Skykit Account** and open the **Control App**.
- Choose the Tenant that holds your device
- In the left navigation menu, click **Reports**.
- Select and generate the **Device State Report**.
- Click **Download** once the report is ready.
- Open the downloaded file to view all devices in your Tenant.
- Locate your specific device and scroll across to find its **MAC Address**.

> For comprehensive details regarding Reports, click to access the [Reports overview.](https://support.skykit.com/docs/reports-overview)