--- title: "Live Monitoring Tab" slug: "screenshots-tab" status: "update" updated: 2026-09-16T20:27:45Z published: 2026-09-16T20:27:45Z canonical: "support.skykit.com/screenshots-tab" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.skykit.com/llms.txt > Use this file to discover all available pages before exploring further. # Live Monitoring Tab Skykit Control users are able to remotely monitor the content playing on a Display in two ways: **Live View** and **Screenshots**. Both features are available in the **Live Monitoring** tab. ## Live View > [!WARNING] > **CAUTION** > > Using a Live View on mobile network may incur high data costs. **Using Live View** The Live View feature provides a real-time view to your displays, allowing you to see exactly what’s playing on your screen up to 3 minutes. You can manage and initiate Live View sessions from **Control**. 1. Click on **Devices**. ![Skykit control interface displaying device list with online and offline statuses.](https://cdn.document360.io/86c4dfb2-4202-4f4a-97e1-d24441ae8c90/Images/Documentation/image-1757612973974.png) 1. Select the device you wish to view Live View on. ![Device management interface displaying device names, serial numbers, and their online status.](https://cdn.document360.io/86c4dfb2-4202-4f4a-97e1-d24441ae8c90/Images/Documentation/image-1757613173754.png) 1. Click **Live Monitoring** on the device page ![](https://cdn.document360.io/86c4dfb2-4202-4f4a-97e1-d24441ae8c90/Images/Documentation/image-1757613308284.png) 4. Click the **Start Live View** play button. ![Control interface showing device status and option to start live view.](https://cdn.document360.io/86c4dfb2-4202-4f4a-97e1-d24441ae8c90/Images/Documentation/image-1757613765364.png) > [!NOTE] > Note on Stream Quality > > Because Live View streams in real time, its resolution depends heavily on the strength of the device’s network connection. A poor connection may result in a blurry stream, but this does not affect the actual display quality of your device. For a highly accurate picture of what is playing, we recommend taking a Screenshot or viewing the screen in person. ### **Extending a** **Live View** **Session** By default, Live View sessions are 3 minutes long. During an active session, an “Extend” button appears that allows you to extend the session by a minute, up to a maximum of 3 minutes. ## **Live View Requirements** - To run Live View, the Skykit Media Player connected to your display must have the latest version of Skykit apps. For instructions on updating your player, scroll down to [**Troubleshooting Tips**](https://support.skykit.com/v1/docs/live-view#troubleshooting-tips). - Currently, Live View will work on all Skykit Media Players with our firmware. ## **Live View Troubleshooting Tips** ### **Common Cases You May Run Into** - Live View cannot run multiple instances simultaneously. For example, if Live View is active on a display and a coworker attempts to launch it on the same display, they will encounter an error. - Depending on your network connection, this may affect the quality of the live view - Your [network firewall configuration](/v1/docs/network-recommendations) must allow the domain `global.relay.metered.ca` ### **Making Sure Your Skykit Player is Up to Date** There are two ways you can update the Skykit Apps on your player: - Update on the Skykit Media Player itself. To do this, follow the instructions below: - Restart your device - If app updates are available, a gear icon will appear at the bottom left - Click the gear icon using the device remote or a USB connected keyboard or mouse - Update the apps via Skykit Control. To do this, follow the instructions below: - Log in to Skykit Control - Click on a device - Click on the Apps tab - Click Update All Apps button If you don’t have access to Skykit Control or having trouble updating, please contact your Skykit admin or email [support@skykit.com](mailto:support@skykit.com) for assistance. **Important Note**: If you are using a device that does not use Skykit firmware—such as an older SKP3, an SKD10, or a device from partners such as Philips, Sony, or Hisense— Live view is not available. ## Screenshots Screenshots allow you to capture an image of what is currently playing on a Display and download it. To take a screenshot of the content currently playing on the device: 1. From the **Devices** window, select the device you want to capture a screenshot for. The device's detail window opens. 2. Select the **Screenshots** tab. ![Device details - Screenshots tab](https://cdn.document360.io/86c4dfb2-4202-4f4a-97e1-d24441ae8c90/Images/Documentation/Screenshots_Without_Firmware_Tab.png) 3. Select **Take Screenshot**. A progress message in the lower left corner of the window tells you the screenshot is being retrieved. The **Take Screenshot** button is unavailable until the image has been processed. When the screenshot has been processed, it appears at the top of the list. The **Date Requested** column reflects the date and time you took the screenshot. ![Screenshots tab showing new screenshot](https://cdn.document360.io/86c4dfb2-4202-4f4a-97e1-d24441ae8c90/Images/Documentation/Screenshot_Processed_No_Firmware_Tab.png) The list displays the last 20 screenshots taken. 4. To view a screenshot, select the **View** link next to the screenshot you want to see. 5. To download a screenshot as a .png file and save the image to a shared or local drive, select **Download**. **Important Note**: If you are using a device that does not use Skykit firmware—such as an older SKP3, an SKD10, or a device from partners such as Philips, Sony, or Hisense—the first time you take a screenshot you will see a message telling you that "Skykit Control will start capturing everything that's displayed on your screen." This does not mean Skykit is monitoring your content; screenshots are always and only initiated by the user. Your content and data are safe. Skykit Control only captures a screenshot of the content that is playing at that moment. Check **Don't Show Again** and select **Start Now** to accept the notification and take the screenshot. You will only see this notification the first time you take a screenshot. If Skykit firmware is on the device (for instance, on a recently shipped SKP3 or SKP Pro), you will be able to take screenshots without having to accept the certification prompt. You can also take screenshots of multiple devices at once using the **Bulk Action** option. See [Sending Commands](/v1/docs/sending-bulk-commands) for details. A screenshot taken as part of a bulk action is added to the list of images for the relevant device.