--- title: "Skykit Media Player Warranty & Lifecycle" slug: "skykit-hardware-warranty-and-lifecycle" tags: ["warranty", "media players", "hardware"] updated: 2026-11-06T20:34:58Z published: 2026-11-06T20:34:58Z canonical: "support.skykit.com/skykit-hardware-warranty-and-lifecycle" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.skykit.com/llms.txt > Use this file to discover all available pages before exploring further. # Skykit Media Player Warranty & Lifecycle ## Overview Every Skykit media player comes with a hardware warranty and a published support lifecycle. This page explains how long each model is covered, what to try first when a device misbehaves, and how to get help from Skykit Support. You don’t need to work out warranty status for individual devices yourself; Support can confirm this from the device’s serial number. ## Quick Checks for Hardware Issues Many problems can look like a failed device but can be fixed by troubleshooting steps like a cable swap or restart. Support will ask whether you try these, so trying them first can get you help faster. | What You See | Try This First | | --- | --- | | No lights, device won’t power on | Plug the device into a different outlet. Then swap in a known-working Skykit power supply from another device. | | Device keeps restarting or is stuck on the Skykit loading screen | Swap in a known-working Skykit power supply. Third-party or damaged power cords are a common cause. If the restarts begin after a content change, try switching content to a single simple item like a static image. | | Fuzzy screen or static behind content | Swap the power supply. This is often a power adapter issue rather than a device failure. | | No picture on the screen | Try a different HDMI cable and a different HDMI port or screen. Check Live View in [Skykit Beam](/v1/docs/live-view) or [Skykit Control](/v1/docs/live-view-2) to see if the device appears to be playing content. | | Can’t connect to Wi-Fi or “Failed to scan Wi-Fi” when attempting to connect | Unplug the device for 30 seconds and plug it bak in. [Open the diagnostic screen](/v1/docs/understanding-the-diagnostic-screen) and check the network status. | ## Warranty Coverage Skykit media players carry a 2- or 3-year warranty agreement against defects in materials and workmanship under normal user. If your contract or the [Skykit Subscription Agreement](https://www.skykit.com/skykit-subscription-agreement) includes specific hardware terms, those terms apply. | Model | Also Known As | Warranty Period | | --- | --- | --- | | P3 | SKP3 | 2 years | | P7 | SKP Max | 2 years | | F10 | SKD10 | 1 year | | F15 | SKP Pro | 1 year | | F21 | | 1 year | | E100 | | 3 years | | E300 | | 3 years | | E400 | | 3 years | | E500 | | 3 years | | CMA1000 | | no longer under warranty | **Not covered:** Physical damage, including damage from storms or lightning, electrical problems (power surges, brownouts, blackout), and water or other liquids. Damaged devices can still be replaced by purchase. ## How Warranty Status is Determined Every Skykit device belongs to a manufacturing batch, and its serial number identifies that batch. Support uses the batch to determine the warranty start date. You can find the serial number on the sticker on the device, in Skykit Beam, or Skykit Control. Send it to Support to confirm coverage. ## Lifecycle Milestones Each device model moves through five milestones. Warranty applies to each device; support and end-of-life dates apply to the whole model. | Milestone | What it Means for You | | --- | --- | | General Availability (GA) | This model is first available for sale. | | End of Sale (EOS) | This model is no longer sold. Existing devices keep their warranty and support. | | End of Warranty (EOW) | Warranty coverage ends for the last devices sold. Coverage for your device depends on its batch. | | End of Support (EOSP) | Skykit stops firmware updates and technical support for the model. Devices keep working. | | End of Life (EOL) | Devices of this model can no longer connect to the Skykit platform. EOL is 6 months after EOSP. | Skykit sets End of Support (EOS) at the latter of 5 years from GA (2-year warranty models), 6 years from GA (3-year warranty models), or 4 years after End of Sale. Customers are notified in advance of End of Support (EOS) and End of Life (EOL). Dates may change for reasons such as security vulnerabilities, component availability, or vendor support. ## Lifecycle Dates by Model | Device | Version | Model ID | Warranty | End of Sale | End of Support | End of Life | | --- | --- | --- | --- | --- | --- | --- | | P3 | Green board, stock firmware | P310432 | 2 years | Sep 2020 | January 1, 2026 | March 31, 2026 | | P3 | Green board, Skykit firmware | P310432 | 2 years | April 2022 | December 31, 2026 | June 30, 2027 | | P3 | Blue board | P330432 | 2 years | August 2025 | September 1, 2029 | March 1, 2030 | | P7 | Gen 1, Android 11, 8/64 | SKPM3708064 | 2 years | Not set | TBD | TBD | | P7 | Gen 1, Android 11, 8/64 | P74098064 | 2 years | August 2025 | TBD | TBD | | P7 | Gen 2, Android 12, 8/64 | P75A04032 | 2 years | November 2025 | TBD | TBD | | P7 | Gen 2, Android 12, 4/21 | P75B04032 | 2 years | Still shipping | TBD | TBD | | F10 | 2nd-gen light bar | F1010432 | 2 years | September 2023 | October 1, 2027 | April 1, 2028 | | E100 | Wi-Fi and Cellular | E10010432 | 3 years | August 2025 | September 1, 2029 | March 1, 2030 | | E400 | March 2025 GA | E40010432 | 3 years | August 2025 | April 1, 2031 | October 1, 2031 | | E400 | August 2025 GA | E40010432 | 3 years | December 2026 | September 1, 2031 | March 1, 2032 | | E500 | March 2025 GA | E50010432 | 3 years | December 2026 | April 1, 2031 | October 1, 2031 | | E500 | August 2025 GA | E50010432 | 3 years | December 2026 | September 1, 2031 | March 1, 2032 | | CMA1000 | Softeq firmware & keys | CMA10001 | 1 year | February 2023 | April 1, 2027 | October 1, 2027 | | CMA1000 | Skykit firmware & keys | CMA10002 | 2 years | October 2023 | April 1, 2028 | October 1, 2028 | ## Getting Help with a Hardware Issue If the quick checks didn’t fix the problem, email [support@skykit.com](mailto:support@skykit.com). A complete request gets resolved faster. Include: - **Serial number** of each affected devices - **What’s wrong:** the problem and when it started - **What you’ve tried** such as a different power supply, HDMI cable, or outlet - **A photo** of the screen or the diagnostic screen if the device is showing an error or unusual behavior Support reviews your troubleshooting, may ask for a few more checks, and confirms warranty status. If the device needs to be replaced, Support explains your options and next steps. ## Frequently Asked Questions ### Should I factory reset my device before contacting support? You can try factory resetting in Skykit Control. The device will re-enroll into the same Tenant automatically. Don’t reset from Android Settings unless Support asks you to. ### My device restarts contantly, but only with certain content. Is it broken? Possibly not. Very heavy content can cause restarts on some devices. Tell Support what’s playing, and they can check the device’s restart reason. ### Is storm or power-surge damage covered? No. Physical damage isn’t covered by the warranty, but you can buy a replacement. ### What happens when my model reaches End of Support? Devices keep playing content, but Skykit no longer providess firmware updates or technical support. At End of Life, six months later, the devices can no longer connect to the Skykit platform. ### Will I be told before my model reaches End of Support? Yes. Skykit notifies affected customers in advance and provides guidance on upgrading.