Network Connectivity Overview

  • Published on Dec 3, 2025
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📋 Overview

Getting your Skykit device connected properly is key to a smooth digital signage experience. Follow these best practices to avoid common pitfalls and enjoy uninterrupted content playback!

🔍 1. Network Requirements at a Glance

✅ Checklist: Does your network meet these?

  • Wired Ethernet connection available? (Preferred for best performance!)

  • Is Wi-Fi connected to the 5GHz band?

  • Device within 30 feet of router/access point?

  • Not connected to guest or public Wi-Fi networks?

  • Firewalls and ports configured as per Skykit specs?

  • Download Network Guide 📄

A router with multiple Ethernet ports and connected cables for network setup.

💡Tip: Ethernet connections minimize interruptions and buffering—great for critical displays!

🛠️ 2. Device Placement & Physical Setup

🙌 Your Skykit device likes:

✔️ Checklist: Have you...

  • Flat, ventilated surfaces near your display.

  • Securely connected cables: power, HDMI, Ethernet.

  • HDMI for sharp video and crisp audio!

  • Placed your device with good airflow?

  • Connected power, HDMI, and Ethernet cables (firmly)?

  • Tightened external antennas if applicable?

A person connects a blue Ethernet cable to a wall socket for internet access.

📶 3. Wi-Fi Connectivity Tips

Struggling with Wi-Fi? Try this:

  •  Double-check SSID & password (note: they’re case sensitive)

  •  Move the device closer to your router. Walls and metal block signals ⚠️

  •  If many devices share your network, ask IT about a dedicated digital signage VLAN.

📊 Quick check: Is your Wi-Fi signal showing 3 or more bars near the device?

If no, try repositioning your device or upgrading your router.

🚑 4. Troubleshooting Connectivity Issues

When things go wrong, don’t panic!

Try:

  • A soft reboot: restart your Skykit device.

  • Power cycle: unplug the device, wait 30 seconds, plug it back in.

  • Zero in on blocked endpoints

    • Check out 👉 Network Tab Document for more information on Endpoints & Control UI Endpoint checker.

  • Check for device errors or run diagnostics

    • Diagnostics: bring up the device diagnostic screen to check for errors

    • See 👉 Diagnostics Screen Document for how to bring up device diagnostics.

🛠️ Checklist: Steps you've tried (tick before contacting support)

  • Power cycle done

  • Endpoints checked

🙋‍♂️ 5. Need Help? Contact Skykit Support!

Before reaching out, please have this info ready:

  • Device serial number

  • Connection type (Ethernet/Wi-Fi)

  • Error messages or symptoms – a picture (or video) is worth a thousand words - tbd

  • Steps you've taken from above

📞 Support hours: Mon-Fri 8 AM–5 PM CST
📧 Email: support@skykit.com

📚 Additional Resources