---
title: "Troubleshooting for Uploading Content in Beam"
slug: "troubleshooting-for-uploading-content-in-beam"
updated: 2022-10-06T20:49:41Z
published: 2022-10-06T20:49:41Z
canonical: "support.skykit.com/troubleshooting-for-uploading-content-in-beam"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.skykit.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting for Uploading Content in Beam

If you're having trouble uploading or creating content in Beam, try clearing your browser cache and then performing a hard refresh. Follow the instructions for Google Chrome or Microsoft Edge depending on your preferred browser.

## **Google Chrome**

If you use the Google Chrome browser, follow the steps below.

1. On your computer, open your Google Chrome browser and select the three-dot menu in the upper right corner of the browser window.  
  
![Chrome browser - three-dot menu highlighted](https://cdn.document360.io/86c4dfb2-4202-4f4a-97e1-d24441ae8c90/Images/Documentation/troubleshooting-for-uploading-content-in-beam-image-rcx11zab.png)
2. Select **More tools** > **Clear browsing data**.  
  
![Chrome settings menu > More Tools > Clear Browsing Data highlighted](https://cdn.document360.io/86c4dfb2-4202-4f4a-97e1-d24441ae8c90/Images/Documentation/troubleshooting-for-uploading-content-in-beam-image-52rhzqya.png)
3. In the **Clear browsing data** window, select a range from the **Time range** drop-down list. Select **All time** if you want to delete everything.
4. Check **Cookies and other site data** and **Cached images and files** (if they are not already checked).  
  
![Chrome - Clear browsing data window](https://cdn.document360.io/86c4dfb2-4202-4f4a-97e1-d24441ae8c90/Images/Documentation/troubleshooting-for-uploading-content-in-beam-image-l1y5j7qs.png)
5. Select **Clear data**.
6. When your cache is cleared, perform a hard refresh:
  - Mac: **Command + Shift + R**
  - PC: **Ctrl + F5**

When you have completed these steps, log into Beam and try to upload your content.

## **Microsoft Edge**

If you use the Microsoft Edge browser, follow the steps below.

1. On your computer, open the Microsoft Edge browser and select the three-dot menu in the upper right corner of the window.  
  
![Microsoft Edge - three-dot menu highlighted](https://cdn.document360.io/86c4dfb2-4202-4f4a-97e1-d24441ae8c90/Images/Documentation/troubleshooting-for-uploading-content-in-beam-image-z3os9l90.png)
2. Select **Settings** from the menu.
3. In the **Settings** window, select the hamburger menu in the top-left corner and then select **Privacy, Search, and Services**.  
  
![Edge - Settings menu > Privacy, Search, and Services option highlighted](https://cdn.document360.io/86c4dfb2-4202-4f4a-97e1-d24441ae8c90/Images/Documentation/troubleshooting-for-uploading-content-in-beam-image-yfwzp8r1.png)
4. In the privacy settings window, scroll to the **Clear browsing data** section.
5. Next to **Clear browsing data now**, select **Choose What to Clear**.  
  
![Edge browser > Clear browsing data section - Choose What to Clear button highlighted](https://cdn.document360.io/86c4dfb2-4202-4f4a-97e1-d24441ae8c90/Images/Documentation/troubleshooting-for-uploading-content-in-beam-image-2aymnhnr.png)  
  
The **Clear browsing data** window opens.  
  
![Edge browser - Clear browsing data window](https://cdn.document360.io/86c4dfb2-4202-4f4a-97e1-d24441ae8c90/Images/Documentation/troubleshooting-for-uploading-content-in-beam-image-kyxyw3ls.png)
6. Choose a range from the **Time range** drop-down list.
7. Check **Cookies and other site data** (if it is not already checked).
8. Select **Clear Now**.
9. Perform a hard refresh by pressing **Ctrl+F5** or **Ctrl+Click+Refresh** in the browser.
10. Sign into Beam again and upload your content.

Please contact [support@skykit.com](mailto:support@skykit.com) to report any continuing issues or results.