--- title: "User Management" slug: "understanding-user-management" updated: 2026-07-09T14:46:34Z published: 2026-07-09T14:46:34Z canonical: "support.skykit.com/understanding-user-management" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.skykit.com/llms.txt > Use this file to discover all available pages before exploring further. # User Management ## Overview This page will cover information related to the User Management page. ## Adding Users to an Account 1. Navigate to the User Management page > [!NOTE] > Note > > A link to User Management will appear in the main navigation for Account Owners only. For users with other roles, contact your Account Owner for help adding users to your Account. To add an existing Account user to a Tenant you manage, you can do so on the [Tenants page](/v1/docs/understanding-tenants). ![](https://cdn.document360.io/86c4dfb2-4202-4f4a-97e1-d24441ae8c90/Images/Documentation/main_nav(1).png) 2. This list shows all of the users who have access to your account > [!NOTE] > Note > > Only Account Owners can add new users to your Account. 1. Click on the **+User** button to add a user to your account ![User management interface displaying search bar and user account roles section.](https://cdn.document360.io/86c4dfb2-4202-4f4a-97e1-d24441ae8c90/Images/Documentation/Screenshot 2026-06-30 at 4.58.02 PM.png) 3. Enter the email address of the user you want to add to your account ![](https://cdn.document360.io/86c4dfb2-4202-4f4a-97e1-d24441ae8c90/Images/Documentation/user_email_modal.png) 4. Select an Account Role for this user then click on the **Next** button. For a quick overview of each account role, please scroll to the section called: [Account Roles Overview](/v1/docs/understanding-user-management#account-roles-overview) ![User role selection options for adding a new user in an account management interface.](https://cdn.document360.io/86c4dfb2-4202-4f4a-97e1-d24441ae8c90/Images/Documentation/Screenshot 2026-06-30 at 4.58.40 PM.png) > [!NOTE] > **Note:** If the user is an Account Owner, a product role does not need to be assigned, as Account Owners are automatically granted Administrator roles in all tenants. 5. Select the tenant(s) this user should have access to by checking the corresponding box(es) ![User role assignment interface showing tenant options for a new user setup.](https://cdn.document360.io/86c4dfb2-4202-4f4a-97e1-d24441ae8c90/Images/Documentation/Screenshot 2026-06-30 at 5.03.09 PM.png) 6. Assign a Product Role to this user then click on the **Add User** button. For a quick overview of each product role, please scroll to the section called: [Product Roles Overview](/v1/docs/understanding-user-management#tenant-roles-overview) ![Chicago Office selected with Administrator role and options for other roles displayed.](https://cdn.document360.io/86c4dfb2-4202-4f4a-97e1-d24441ae8c90/Images/Documentation/Screenshot 2026-06-30 at 5.03.41 PM.png) ### What’s the Difference Between an Account Role and a **Product Role**? Account Roles define the features and settings a user can access in the Accounts portal. Product Roles, on the other hand, determine the features and settings available to users depending on the product being used. > [!NOTE] > Note > > Assigning a user the Account Owner role automatically grants them full access to all features in both Skykit Beam and Skykit Control. ### Account Roles Overview Below is the list of Account roles you can give your users: > [!WARNING] > Interested in Restricted Users? > > Contact us if you would like to enable this new beta role. | **Permission** | **Account Owner** | Tenant Admin | Account User | Restricted User **(beta)** | | --- | --- | --- | --- | --- | | Access the Account Settings Page | ✅ | | | | | Manage Account Settings | ✅ | | | | | Access the User Management Page | ✅ | | | | | Add/Remove/Edit Users for an Account | ✅ | | | | | Assign Users as Account Owner | ✅ | | | | | Assign Users as Tenant Administrators | ✅ | | | | | Access the Device Management Page | ✅ | | | | | Move Devices Between Tenants | ✅ | | | | | Access the Tenants Page | ✅ | ✅ | | | | Create New Tenants | ✅ | | | | | Deactivate Existing Tenants | ✅ | | | | | Add/Remove/Edit Existing Account Users for a Tenant | ✅ | ✅ | | | | Assign Existing Account Users’ Tenant/Product Roles | ✅ | ✅ | | | | Manage Tenant Settings | ✅ | ✅ | | | | Manage Own User Profile | ✅ | ✅ | ✅ | ✅ | | Access Assigned Tenants/Products | ✅ | ✅ | ✅ | ✅ | ### Tenant/Product Roles Overview Below is the list of Product Roles you can give your users. For more detailed information, see: User Roles in [Skykit Beam](/v1/docs/user-roles-in-skykit-beam) User Roles in [Skykit Control](/v1/docs/user-roles-in-skykit-control) | **Permission** | Admin | Display Manager | Content Manager | Content Organizer | Content Creator | Basic (Legacy) | Restricted **(beta)** | | --- | --- | --- | --- | --- | --- | --- | --- | | Access to all features in Skykit Beam | ✅ | | | | | | | | Access to all features in Skykit Control | ✅ | | | | | | | | Access to essential device management functions in Skykit Beam | ✅ | | | | | | | | Access to create, edit, and publish content in Skykit Beam | ✅ | ✅ | ✅ | | ✅ | ✅ | | | Access to manage Collections and Playlists in Skykit Beam | ✅ | ✅ | | | | ✅ | | | Access to change content on Displays in Skykit Beam | ✅ | ✅ | | | | ✅ | | | Access to core content management functions in Skykit Beam | ✅ | ✅ | | | | ✅ | | | Access to general features within Skykit Beam | ✅ | ✅ | | | | ✅ | | | Access to limited installer features within Skykit Control | | | | | | | ✅ | ## Updating a User’s Account Role 1. Navigate to the User Management page 2. Click on the user you want to edit 3. Within the Account Role tab, select the account role you would like this user to have. ![](https://cdn.document360.io/86c4dfb2-4202-4f4a-97e1-d24441ae8c90/Images/Documentation/edit_account_role(2).png) ## Updating a User’s Tenant/Product Role 1. Navigate to the User Management page 2. Click on the user you want to edit 3. Within the Product Role tab, select the role you would like this user to have. ![User interface displaying product roles for different office locations with dropdown options.](https://cdn.document360.io/86c4dfb2-4202-4f4a-97e1-d24441ae8c90/Images/Documentation/Screenshot 2026-06-30 at 5.09.07 PM.png) 4. Click on the **Update** button ## Updating a User’s Access to a Tenant 1. Navigate to the User Management page 2. Click on the user you want to edit 3. Click on the Product Role tab ![](https://cdn.document360.io/86c4dfb2-4202-4f4a-97e1-d24441ae8c90/Images/Documentation/tenant_tab_selected.png) 4. Select the checkboxes for the tenants you want the user to access, or deselect them to remove access. ![](https://cdn.document360.io/86c4dfb2-4202-4f4a-97e1-d24441ae8c90/Images/Documentation/select_tenant.png) 5. Click on the **Update** button ## Delete a User from an Account 1. Navigate to the User Management page 2. Click on the checkbox next to the name of the user you want to remove from your account ![](https://cdn.document360.io/86c4dfb2-4202-4f4a-97e1-d24441ae8c90/Images/Documentation/user_mgmt_checkbox.png) 3. Click on the **Trash** icon next to the **+Add** button ![](https://cdn.document360.io/86c4dfb2-4202-4f4a-97e1-d24441ae8c90/Images/Documentation/user_mgmt_trash.png) 4. Confirm the deletion of this user ## Download a User Report To download a csv report of all users in your Account, including their role and what Tenants they have access to, click the download icon to the right of the search bar. ![User management interface displaying search bar and download report button.](https://cdn.document360.io/86c4dfb2-4202-4f4a-97e1-d24441ae8c90/Images/Documentation/Screenshot 2026-05-28 at 2.36.06 PM.png)