---
title: "Why do I get an error message saying Control can't find device detail?"
slug: "why-do-i-get-an-error-message-saying-control-cant-find-device-detail"
updated: 2023-03-31T15:56:37Z
published: 2023-03-31T15:56:37Z
canonical: "support.skykit.com/why-do-i-get-an-error-message-saying-control-cant-find-device-detail"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.skykit.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why do I get an error message saying Control can't find device detail?

If you see a message saying Control "can't find device detail," most likely the device does not belong to the tenant or is not compatible with Skykit Control.

![Error message - Can't find device details](https://cdn.document360.io/86c4dfb2-4202-4f4a-97e1-d24441ae8c90/Images/Documentation/Device_Not_Found_Message.png)

This can happen with older SKD players in particular.

If you see this message, please contact [Skykit Support](mailto:support@skykit.com).