---
title: "Why haven't I received a reset password email?"
slug: "why-havent-i-received-a-password-reset-email"
updated: 2026-10-23T18:47:55Z
published: 2026-10-23T18:47:55Z
canonical: "support.skykit.com/why-havent-i-received-a-password-reset-email"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.skykit.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why haven't I received a reset password email?

If you were added as a new user or attempted to reset your password, try the following:

- **Check your Spam folder** - The most common reason for not receiving an email
- **Try resetting your password again** - Follow [these steps](/v1/docs/creating-a-password-to-sign-into-skykit)
- **Ask if username/password login is disabled** - Many customers choose to disable the username/password for security reasons, requiring the users to use Microsoft, Google, or SSO. In this case you will not receive an email. Check with your Account Owner or contact Skykit support.