---
title: "Why is the Reboot/Reset button grayed out?"
slug: "why-is-the-rebootreset-button-grayed-out"
updated: 2026-10-28T14:35:42Z
published: 2026-10-28T14:35:42Z
canonical: "support.skykit.com/why-is-the-rebootreset-button-grayed-out"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.skykit.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is the Reboot/Reset button grayed out?

The buttons for rebooting or resetting the device’s password will appear inactive if the device is offline, since it cannot receive commands.

![Devices window, Status tab - Reboot and Reset buttons grayed out](https://cdn.document360.io/86c4dfb2-4202-4f4a-97e1-d24441ae8c90/Images/Documentation/Reboot_Button_Grayed_Out.png)