Sharing Programs Across Tenants

Overview

Customers with the Enterprise plan can share programs across tenants. Sharing programs can save content managers a lot of time—they can create and curate content from one location, then share that content with other tenants. If they edit the content, the changes roll out automatically to those tenants. They can also control access to content based on how they organize users by tenant and by what content they share with which tenants.

One or more tenants must be set up as a sharing tenant—a tenant that "owns" the content and can share it with other tenants. Users in the tenants with which a program is shared—the viewing tenants—can only view a shared program, play it on a display, or add it to a playlist or collection; they cannot share programs themselves.

Content sharing is not hierarchical—any tenant can be set up to share content—and you can have more than one sharing tenant.  

Content sharing is available upon request. Please contact your Customer Success Manager to discuss your tenant structure and how you might best implement content sharing.

Users in Sharing Tenants

Sharing a Program With Viewing Tenants

To share a program:

1. Select Programs from the navigation bar to open the Programs menu.
2. Select the program you want to share. The Program Detail window opens.
   
   
   
   
3. Select the Share icon in the upper right corner of the window.
   
   
   
   The Share window opens, listing all the tenants that you are able to share the program with.
   
   
   
   
4. Check the box next to each tenant you want to share the program with. To share the program with all tenants listed, check Select All.
5. Select Share. You're asked to confirm that you want to share the program with the selected tenants.
   
   
   
   
6. Select Yes, Share With These Tenants to share the program and return to the Program Detail window. The program is now flagged to indicate that it is shared.
   
   
   
   The Shared flag also appears next to the entry in the Programs menu.
   
   

To share the program with additional tenants at a later time:

1. Select the Share icon in the Programs detail window.
2. Check the boxes next to the additional tenants you want to share the program with.
3. Select Update.
4. Confirm that you want to share the program with the additional tenants.

Editing a Shared Program

When a user in a sharing tenant edits a program that has been shared, the viewing tenants will receive the updates automatically after the changes are published. If the shared content is currently playing on a display, it will be updated automatically; users in the viewing tenant will not need to update the content manually.

If the user in the sharing tenant deletes an item in a shared program, the item will be marked as deleted wherever it is being used.

Unsharing a Program

To "unshare" a program so it is no longer available to some or all viewing tenants:

1. From the Programs menu, open the program that you want to stop sharing.
2. Select the Share icon. The Share window opens, listing all the tenants that you are able to share the program with. The viewing tenants with which the program is currently shared are checked.
   
   
   
   
3. Uncheck the box next to the tenant(s) you want to stop sharing the program with. If you want to stop sharing with all tenants, uncheck Select all.
   • If you unchecked only some tenants, select Update.
     
     
     
     You are asked to confirm that you want to share the program with the remaining selected tenants. Select Yes, Share With This Tenant.
     
     
     
     
   • If you unchecked all tenants, select Unshare.
     
     
     
     You are asked to confirm that you want to unshare the program for all tenants. Select Yes, Unshare.
     
     
     

If the program you have stopped sharing is part of a viewing tenant's playlist, it will be removed from the playlist and will no longer be available to that tenant. If you later reshare the program, it will reappear anywhere it was used previously.

Users in Viewing Tenants

The following processes are performed by users in viewing tenants.

Publishing a Shared Program to a Display

To play a shared program directly on a display:

1. Select Displays from the navigation bar to open the Displays menu.
2. Select the display you want to play your shared program on. The Displays detail window opens.
3. Under Now Playing (if the display is currently online) or Last Played (if the display is currently offline), select Change. The Select Content window opens.
4. Select Programs and find the shared program you want to play on your display. Shared programs are indicated by a Shared flag.
   
   
   
   The program you selected now appears under Now Playing/Last Played.

Adding a Shared Program to a Playlist

To add a shared program to a playlist:

1. From the Playlist detail window, select +Playlist Entry. The Select Content window opens.
2. Select the Programs tab. Shared programs are indicated by a Shared flag.
   
   
   
   
3. Check the shared program you want to include in your playlist and select Add to save the entry and return to the detail window.
4. When you are finished creating and curating your playlist, select Publish. The shared program you included will play on your displays along with the rest of the playlist entries.

Adding a Shared Program to a Collection

To add a shared program to a collection:

1. Select Collections from the navigation bar to open the Collections menu.
2. Select the collection you want to add the shared program to. The Collections detail window opens.
3. Select +Collection Entry. The Select Content window opens.
4. Select the Programs tab. Shared programs are indicated by a Shared flag.
   
   
   
5. Check the shared program(s) you want to include in your collection and select Add. You return to the Collections detail window. The shared program is now listed as an entry in the collection.
   
   

When you have finished curating your collection, select Publish. The shared program you included will play on your displays along with the rest of the collection entries.