Overview
When uploading or syncing content from Google Drive (such as Google Slides or PDF files) to Skykit, you may occasionally see a prompt asking you to re-authenticate your Google account.
Re-authentication is a standard security measure. It refreshes the secure connection between Skykit and Google Drive, ensuring Skykit retains permission to access, update, and display your selected assets on your digital screens.
Why does this happen?
Google requires third-party applications to renew security tokens periodically to protect your account. You might see this prompt because:
Token Expiration: Google security access tokens routinely expire over time.
Password or Security Changes: The password or two-factor authentication (2FA) settings on your Google Workspace or Gmail account were recently updated.
Revoked Permissions: Account access permissions were adjusted or reset in your Google Account security settings.
Prolonged Inactivity: You haven’t uploaded or synced content from that specific Google account in a while.
How to resolve it
When the Re-Authenticate Google Drive prompt appears on your screen, click Accept (or Sign in with Google).
A secure Google sign-in window will open. Select or log in to the Google account associated with your content.
Review the permission request allowing Skykit to access your Drive files, then click Allow / Continue.
Once verified, the prompt will close, and your upload or sync will resume automatically.
Troubleshooting & Tips
Pop-Up Blockers: If a new sign-in window does not appear after clicking Accept, check your browser’s address bar to ensure pop-ups aren't being blocked.
Multiple Accounts: If you are signed into multiple Google accounts in your browser, ensure you select the specific account where your Slides or PDFs are stored.
Display Continuity: Re-authenticating only affects your ability to upload or sync changes in the CMS; it will not interrupt content already scheduled and actively playing on your displays.