Initiating the Diagnostic Screen

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The Diagnostic Screen can be initiated by either of the following 4 ways:

  1. Ensure your device is powered on.

Note: The Diagnostic Screen can be initiated by either of the following 4 ways

  1. Initiate the Diagnostic Screen:

    • Using Remote Control

      If your device has a remote, point the remote towards the device and press the numbers 1 3 9 7, in that order. 

    • Using External Keyboard

      If you're using a USB keyboard, you can enter 1 3 9 7, in that order and hit enter.

    • Using External Mouse/Touch-Screen

      If your device is a touch-screen, tap the Top Left - Top Right - Bottom Right - Bottom Left corners of the screen.

    • Unplugging and Plugging in Device

      Physically unplug and plug your device back in twice within a two minute period.

The Diagnostic Screen should look like this: