Wi-Fi Troubleshooting Guide

Overview

This guide helps you diagnose and resolve common Wi-Fi connectivity issues with your Skykit hardware or Skykit-approved devices. Following these troubleshooting steps can help you get back online quickly and minimize content disruptions.

Common Wi-Fi Issues and Solutions

Connection Problems

Issue: Device Cannot Connect to Wi-Fi

• Check Wi-Fi Network Availability

  • Verify your network is functioning by testing with another device

  • Ensure you're within range of your Wi-Fi router

  • Check if your router is powered on and functioning properly

• Verify Network Credentials

  • Confirm you're using the correct network name (SSID)

  • Double-check password accuracy (case-sensitive)

  • Try connecting to a different network if available

  • Review your device’s Wi-Fi settings by following our Updating Wi-Fi Settings Guide

• Network Restrictions

  • Some networks have MAC address filtering (contact your IT department)

  • Public networks may require browser authentication that Skykit devices can't support

  • Enterprise networks might require additional security certificates

Intermittent Connectivity

Issue: Device Connects But Frequently Disconnects

• Signal Strength Problems

  • Move the device closer to the router if possible

  • Remove physical obstacles between the device and router

  • Check for certain types of material that cause poor signal strength between the device and the router such as metal objects and concrete walls

  • Consider installing a Wi-Fi extender for better coverage

• Network Congestion

  • Too many devices on one network can cause connectivity issues

  • Try connecting during off-peak hours

  • Consider setting up a dedicated network for your Skykit devices

• Router Issues

  • Restart your router (unplug for 30 seconds, then plug back in)

  • Update your router firmware to the latest version

  • Check for interference from other electronic devices

Best Practices for Optimal Wi-Fi Performance

Network Setup

• Place Skykit devices within 30 feet of your Wi-Fi router when possible

• Use 5GHz networks for faster speeds (when available and within range)

• Consider dedicated networks for digital signage to prevent bandwidth competition

• Ensure your router supports the latest Wi-Fi security protocols

Regular Maintenance

• Periodically restart both your Skykit device and Wi-Fi router

• Keep your router firmware updated

• Check for physical obstructions that might be blocking signal

• Monitor for new devices that might cause interference

Network Security

• Use strong passwords for your Wi-Fi network

• Avoid using open/unsecured networks for Skykit devices

• Update network credentials whenever they change

When to Contact Support

If you've tried the above troubleshooting steps and still experience connectivity issues, please contact Skykit Support:

• Email: support@skykit.com

• Hours: Monday-Friday, 8AM to 5PM CST

When contacting support, please provide:

• Your device serial number

• The Skykit tenant your device is in

• Network name you're trying to connect to

• A description of the issue

• Any error messages displayed

• Steps you've already tried

Our support team can provide your device's Exit Code if advanced troubleshooting is required.