Wi-Fi Troubleshooting Guide

  • Published on Apr 2, 2025
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Overview

This guide helps you diagnose and resolve common Wi-Fi connectivity issues with your Skykit hardware or Skykit-approved devices. Following these troubleshooting steps can help you get back online quickly and minimize content disruptions.

Common Wi-Fi Issues and Solutions

Connection Problems

Issue: Device Cannot Connect to Wi-Fi

  • Check Wi-Fi Network Availability

    • Verify your network is functioning by testing with another device

    • Ensure you're within range of your Wi-Fi router

    • Check if your router is powered on and functioning properly

  • Verify Network Credentials

    • Confirm you're using the correct network name (SSID)

    • Double-check password accuracy (case-sensitive)

    • Try connecting to a different network if available

    • Review your device’s Wi-Fi settings by following our Updating Wi-Fi Settings Guide

  • Network Restrictions

    • Some networks have MAC address filtering (contact your IT department)

    • Public networks may require browser authentication that Skykit devices can't support

    • Enterprise networks might require additional security certificates

Intermittent Connectivity

Issue: Device Connects But Frequently Disconnects

  • Signal Strength Problems

    • Move the device closer to the router if possible

    • Remove physical obstacles between the device and router

    • Check for certain types of material that cause poor signal strength between the device and the router such as metal objects and concrete walls

    • Consider installing a Wi-Fi extender for better coverage

  • Network Congestion

    • Too many devices on one network can cause connectivity issues

    • Try connecting during off-peak hours

    • Consider setting up a dedicated network for your Skykit devices

  • Router Issues

    • Restart your router (unplug for 30 seconds, then plug back in)

    • Update your router firmware to the latest version

    • Check for interference from other electronic devices

Best Practices for Optimal Wi-Fi Performance

Network Setup

  • Place Skykit devices within 30 feet of your Wi-Fi router when possible

  • Use 5GHz networks for faster speeds (when available and within range)

  • Consider dedicated networks for digital signage to prevent bandwidth competition

  • Ensure your router supports the latest Wi-Fi security protocols

Regular Maintenance

  • Periodically restart both your Skykit device and Wi-Fi router

  • Keep your router firmware updated

  • Check for physical obstructions that might be blocking signal

  • Monitor for new devices that might cause interference

Network Security

  • Use strong passwords for your Wi-Fi network

  • Avoid using open/unsecured networks for Skykit devices

  • Update network credentials whenever they change

When to Contact Support

If you've tried the above troubleshooting steps and still experience connectivity issues, please contact Skykit Support:

When contacting support, please provide:

  • Your device serial number

  • The Skykit tenant your device is in

  • Network name you're trying to connect to

  • A description of the issue

  • Any error messages displayed

  • Steps you've already tried

Our support team can provide your device's Exit Code if advanced troubleshooting is required.