Please review this document when having trouble signing in to accounts.skykit.com
Browser check
We recommend that you use the Google Chrome browser to log in to Skykit Control. You can download Google Chrome using this link Get Chrome
Why am I seeing message about linking my accounts?
You may see a “Link your accounts” prompt if you previously signed in to Skykit using a direct username and password, and are now trying to log-in using Google, Microsoft, or SSO.
To continue:
Click on “Link Accounts.”
Enter your credentials for the login method you’re using (Google, Microsoft, or SSO).
Once verified, you’ll be successfully signed in to Skykit.
Selecting “Skip for now” will return you to the login page.
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Need help linking your accounts? Click here for a simple, step-by-step guide to Link Accounts
Are you having trouble signing in after receiving an email to setup your account?
Some accounts may have restrictions that require signing in with Microsoft, Google, SSO, or just your email and password. If you run into any issues after setting up your password, don’t worry—just send a quick email to support@skykit.com, and we’ll help you log in using the method your company has approved.
Why am I seeing “Password or Email is incorrect” when using my approved login method?
This message indicates that your account or email address doesn’t have the necessary permissions to log in.
To resolve this, please reach out to your Account Owner, who can grant you the appropriate access.
The Account Owner is usually the person who initially set up Skykit account or the one currently managing users and content.
Try Incognito Mode/Inprivate Window
If you’re entering the correct login details but still can’t sign in, try using your browser’s Incognito (private) mode. This can help identify whether saved browser credentials are causing the issue. Incognito mode starts a fresh session without stored or outdated data that might interfere with login.
If you’re not sure how to do this, please contact your IT team for assistance.