Please review this document when having trouble signing in to accounts.skykit.com
Troubleshooting Tips
Browser check
We recommend that you use the Google Chrome browser to log in to Skykit Control. You can download Google Chrome using this link Get Chrome
Try Incognito Mode/Private Window
If you’re entering the correct login details but still can’t sign in, try using your browser’s Incognito (private) mode. This can help identify whether saved browser credentials are causing the issue. Incognito mode starts a fresh session without stored or outdated data that might interfere with login.
If you’re not sure how to do this, please contact your IT team for assistance.
Frequently Asked Questions
Why am I seeing a message about linking my Accounts?
You may see a “Link your accounts” prompt if you previously signed in to Skykit using a direct username and password, and are now trying to log-in using Google, Microsoft, or SSO.
To continue:
Click on “Link Accounts.”
Enter your credentials for the login method you’re using (Google, Microsoft, or SSO).
Once verified, you’ll be successfully signed in to Skykit.
Selecting “Skip for now” will return you to the login page.
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Need help linking your accounts? Click here for a simple, step-by-step guide to Link Accounts
Why am I having trouble logging in after receiving an email to set up my Account?
Some accounts may have restrictions that require signing in with Microsoft, Google, SSO, or just your email and password. If you run into any issues after setting up your password, don’t worry—just send a quick email to support@skykit.com, and we’ll help you log in using the method your company has approved.
Why am I seeing “Password or Email is incorrect” when using my approved login method?
This message indicates that your account or email address doesn’t have the necessary permissions to log in.
To resolve this, please reach out to your Account Owner, who can grant you the appropriate access.
The Account Owner is usually the person who initially set up Skykit Account or the one currently managing users and content.
Why can’t I log in via Microsoft SSO even though other team members can?
If you’re having trouble logging in via Microsoft SSO but other members of your organization can, you should confirm with your IT team that you are assigned to the Skykit Enterprise App in Entra.
Before contacting Skykit Support, ensure your Microsoft Admin has:
Navigated to Enterprise Applications in the Entra portal
Selected the Skykit App
Verified your specific user or group you belong to is listed under Users and Groups
Documentation on Microsoft SSO setup can be found here.
Why do I periodically lose SSO access to my Account?
If you log into Skykit using SSO and find that you or someone on your team is periodically losing access to Skykit, the issue may be caused by an automated user provisioning sync (such as SCIM through Okta or Azure AD) that your company may have in place. If your Skykit account is not part of the specific group, or “app assignment,” in your internal IT system, it could automatically de-provision (remove) your user from Skykit every time it runs a sync, regardless of how many times your Account Owner or the Skykit support team manually restores your Account.
To prevent this from happening, we recommend:
Contact your internal IT/Identity team: Ask them to verify if you and your team are correctly assigned to the “Skykit” application in your SSO/Identity provider (Okta, Azure, etc.)
Verify Group Membership: Ensure your email address is part of the specific security group synced to Skykit.
If your IT team confirms there is no automated sync in place, our support team can help with further troubleshooting.