Troubleshooting Hardware

Reasons for a device reporting offline can vary, but the most common scenarios include: 

The device is powered on but experiencing network connectivity issues. 

The device is powered off and, therefore, not running. 

To troubleshoot this issue and get your device back online, please follow these steps: 

Power Check: Ensure the device’s power source is properly connected. 

Network Check: Confirm the device network connection is correctly configured and stable. You might need to consult with your Internet Service Provider (ISP) is you are facing a larger network issue. 

Device Restart: Often, a simple device restart can resolve temporary issues. Turn the device off, wait a minute or two, then power it back on. 

In case these steps don’t resolve the issue, we’re here to help. Feel free to reach out to our support team at support@skykit.com. When reaching out please provide any relevant information about the actions you have taken so far. This will help us diagnose and resolve the problem more efficiently.