If you were added as a new user or attempted to reset your password, try the following:
Check your Spam folder - The most common reason for not receiving an email
Try resetting your password again - Follow these steps
Ask if username/password login is disabled - Many customers choose to disable the username/password for security reasons, requiring the users to use Microsoft, Google, or SSO. In this case you will not receive an email. Check with your Account Owner or contact Skykit support.