An Account Owner is the Account role with the highest permission level.
What Only Account Owners Can Do
Only users who are Account Owners can do the following. If you need help with one of these tasks, reach out to your Account Owner for help.
Edit Account name and default time zone
Create and deactivate Tenants
Set up sharing relationships between Tenants
Add and remove Account users
Change users’ Account roles
Export a list of Account users and roles
Note: Tenant Admins are able to add and remove users from Tenants and change their Tenant role, but they cannot add or remove users from the Account entirely.
Search for devices across Tenants
Move devices between Tenants
Who is My Account Owner?
The email address of your Account Owner is listed on the Account Settings page. You can reach out to your Account Owner for help with any of the above tasks you cannot do yourself.
The number of Account Owners per Account is unlimited, so this may be multiple people.
What if there is no Account Owner?
In rare cases, your Account may not have an owner. Contact the support team or your Customer Success Manager for help in this case.