Extending a Live View Session

By default, Live View sessions are 3 minutes long. During an active session, an “Extend” button appears that allows you to extend the session by a minute, up to a maximum of 3 minutes.

Requirements

• To run Live View, the Skykit Media Player connected to your display must have the latest version of Skykit apps. For instructions on updating your player, scroll down to Troubleshooting Tips.

• Currently, Live View will work on all Skykit Media Players with our firmware.

Troubleshooting Tips

Common Cases You May Run Into

• Live View cannot run multiple instances simultaneously. For example, if Live View is active on a display and a coworker attempts to launch it on the same display, they will encounter an error.

• Depending on your network connection, this may affect the quality of the live view

Making Sure Your Skykit Player is Up to Date

There are two ways you can update the Skykit Apps on your player:

• Update on the Skykit Media Player itself. To do this, follow the instructions below:

  • Restart your device

  • If app updates are available, a gear icon will appear at the bottom left

  • Click the gear icon using the device remote or a USB connected keyboard or mouse

• Update the apps via Skykit Control. To do this, follow the instructions below:

  • Log in to Skykit Control

  • Click on a device

  • Click on the Apps tab

  • Click Update All Apps button

If you don’t have access to Skykit Control or having trouble updating, please contact your Skykit admin or email support@skykit.com for assistance.

Important Note: If you are using a device that does not use Skykit firmware—such as an older SKP3, an SKD10, or a device from partners such as Philips, Sony, or Hisense— Live view is not available.