Many Account settings can be enabled by your Account Owner, while others need to be requested from Skykit support.
Account Settings Management
Skykit Account Owners
Edit Account Settings of Company Name and default time zone on the Account Settings page
Support Help Needed
Upgrading or downgrading edition or enabling additional add-on products
Disabling login methods (for example if you would like users to always use SSO instead of username and password)
Tenant Management
Skykit Account Owners
Create new Tenants and deactivate existing Tenants on the Tenants page
Skykit Tenant Administrators
Set Default Content on Tenants
Support Help Needed
Configuring an idle session timeout
Account User Management
Creation and Deletion
Skykit Account Owners
Add, remove, and update user roles on the User Management page
Skykit Tenant Administrators
Add and remove users on the Tenants page
Note: Users must have already been added to the Account by the Account Owner
Change Tenant level roles for users in their Tenants
Note: Account Owners cannot have their Tenant level access change as they have Administrator access to all Tenants by default
Support Help Needed
Generally, support help should not be needed for user management. In rare cases, such as if your only Account Owner has left your organization, contact us for next steps.
Content Sharing
Skykit Account Owners
Configure sharing relationships for Playlist Sharing on the Tenants page
Device Management
Pairing and Deletion
Skykit Account Owners AND Skykit Tenant Administrators Can:
Support Help Needed
If you have a one time request for bulk addition or deletion of devices.
Device Move
Skykit Account Owners
Move devices from one Tenant to another within an Account on the Device Management page
Support Help Needed
If you have a one time request for bulk moving of devices.
If you need a device moved to a Tenant in a different Skykit Account (rare).
SSO Configuration
Support Help Needed
Configuration to allow login to the Platform via SSO. Review the following guides:
Feature Enablement
Support Help Needed
Contact support to enable the following features:
Dashboard Connections (if not already included in your edition)
Collections & Layouts (for those who have previously used Classic Collections)
Folder Sharing (beta)
Restricted Installer role (beta)
Billing and Licenses
To purchase additional licenses, email sales@skykit.com
To cancel, downgrade, or upgrade your account, email support@skykit.com
For billing questions, contact ar@skykit.com